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Service & Support

Guaranteed reliability

Contact support

Support that delivers results

Our systems operate in critical processes — and we take that into account. Our support is built to quickly receive requests, identify the reasons, and see the task through to the solution, not just log the problem.

24/7

Round-the-clock support

No extra steps

Your case is registered and instantly taken to work

Prioritization

Critical tasks — top priority

Until resolved

We stay in touch until your system is stable again

Need urgent help?

For immediate contact with the support team.

Phone
8-800-533-35-44

Describe your issue in detail

Best for describing tasks or attaching files.

Email
support@kvantron.com

Chat with your company

Use the messenger chat to clarify details, send photos or videos, and fill out the support form for your convenience.

Kvantron Smart Systems Knowledgebase

Online resource for learning: Wiki Kvantron

How we process your request

  1. 1
    You submit a request

    Write via messenger, call, or send an email. The chat with your company contains a link to the support form — needed to register your request.

  2. 2
    Your request is registered

    You fill out the form: describe the problem, specify the system or object, attach files if necessary. Your request is officially processed.

  3. 3
    Clarify details & diagnose

    The team identifies the root cause and the best solution. If we need extra info, screenshots, or video, we’ll ask directly in messenger.

  4. 4
    Bring in specialists

    If needed, engineers or developers join the job. We keep you informed and assist till it’s resolved.

  5. 5
    Verify & close the request

    We close the request only after the solution is applied and the system is working properly.

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In detail